We are a third generation family business and courtesy and honor are our highest values. Call us with your questions, or to place your order, at 1-800-474-9111 in the U.S. and Canada. Non-U.S. customers may call us at 623-465-0819. Our FAX is 623-465-1621. Our email address is .

Please take a look at our About Us page.

Shipping charges will be adjusted for orders over three pounds or $350.00. Shipping charges for orders destined outside U.S. & Canada are initially set to $0.01; the full charge will be calculated when we receive your order. Various, specific items are sold through our suppliers' websites (this will be obvious) and their shipping charges will need to be applied. Home decor items from Montana Silversmiths and the entire Minnetonka Moccasin line cannot be shipped outside the U.S.

Please note that many of our items are made to order just for you and, as such, these items are not available for immediate shipping. In such cases, selecting a faster shipping mode will only result in the item arriving faster once it is has shipped; it will not speed the production time necessary to get your order out the door.

A Return Authorization Number must be requested within 30 days of purchase at . Be sure to include your name, order number, and return email address. Made-to-order / custom items are not returnable. This includes, but is not limited to, any item that requires engraving, figures, embroidery, or customization of any kind.

Original shipping charges are not credited on returned items unless the return is needed because of an error on our part. Customers are responsible for all shipping charges to GoldMountainMining.com, LLC with the exception of returns necessitated due to an error of GoldMountainMining.com, LLC. Only shipping costs for incorrect items delivered to the customer will be paid. The return must be shipped First Class Mail, US Priority Mail or UPS Ground or FedEx Ground in order for shipping cost credit.

Returns within 30 days of receiving your order can be for exchange or credit. With our apologies, returns and exchanges of Minnetonka Moccasin brand items require a $5.00 re-stocking fee per item. This fee is charged directly by the Minnetonka Moccasin company so we have no choice but to pass it along. Returns of Montana Silversmiths Leather and Home Decor items require a re-stocking fee of 15% of the catalog price. All products returned must be 100 percent complete, in brand new condition, contain all original boxes and packing materials with original UPC codes attached to the products, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.

For your protection, GoldMountainMining.com, LLC strongly recommends you use a carrier that can provide you with proof of delivery. If item arrives damaged, save the item, the original box and the packing material it arrived in, and notify GoldMountainMining.com, LLC immediately to arrange for a carrier inspection and a pick up of damaged item.

Christmas Returns — We encourage early Christmas shopping, so returns for items purchased for more than 30 days before the holiday may be returned as late as January 10. However, your original order must indicate it is intended for a holiday gift. Be sure to let us know in the Comments section of our shopping cart.

We will gladly accept your order by phone Monday - Friday 8:00 a.m. - 5:00 p.m. Arizona Time. (Arizona Time is Mountain Time in the winter and Pacific Time in the summer.) Orders placed in the website are accepted any day and any time. Shipping time is contingent upon availability of merchandise and credit verification. Most in stock orders are shipped immediately. Orders are not processed or shipped on Saturdays, Sundays or holidays. In the event of delays, every effort will be made to contact you by e-mail. We highly respect deadlines so please let us know if you have one. The more information we have, the better. Orders will be shipped via USPS, FedEx, or UPS. DHL service is available upon request; please for a quotation. GoldMountainMining.com, LLC will choose the best way to ship your order.